Basa18 Privacy Policy — Your Data Is Safe With Us
This page covers everything you need to know about how basa18 collects, uses, and protects your personal data, payment information, and online activity. We are committed to safeguarding the privacy of all users in Bangladesh.
What Information We Collect
When you register on the basa18 platform, we collect your name, email address, mobile number, date of birth, and residential address. This information is used to create your account, verify your identity, and ensure secure login. Providing accurate details is mandatory, as it protects both your account security and the withdrawal process.
When you browse our platform or use the app, we automatically collect your device type, operating system, browser type and version, and IP address. This technical data is used for platform security monitoring and fraud detection. When accessing via a mobile device, device ID and network information may also be collected.
For deposits and withdrawals, we collect your payment method details — such as your bKash, Nagad, or Rocket mobile number and bank account information. This data is used only to process and verify BDT (৳) transactions. We never collect or store full card numbers or banking PINs.
We also record how you use the platform — including your betting history, session duration, preferred game categories, and bonus usage. This behavioural data is used to improve your experience and support responsible gaming. It also plays a key role in identifying unusual activity.
How We Use Your Data
The data we collect is primarily used for account management, transaction processing, and improving our services. When you log in or place a bet on basa18, your information is used to verify your identity and ensure transactions go through without issues. It is essential to maintaining the security and integrity of the platform.
We may use your data to send personalised offers, bonuses, and promotional messages tailored to your payment methods and gaming preferences. You can opt out of marketing communications at any time through your account settings. Your data is never used for third-party advertising without your consent.
Your transaction and behavioural data is analysed to prevent fraud, support anti-money laundering (AML) efforts, and promote responsible gaming. This data is also used to detect multiple account activity or unusual betting patterns. This helps us maintain a fair and safe environment for all users.
We may also need to retain certain data to meet legal obligations. Under applicable Bangladesh laws and regulatory guidelines, we are required to keep specific information for defined periods. Any data used in this context is strictly lawful and limited to that purpose.
Data Retention & Security Measures
Basa18 stores all your personal and financial data on encrypted servers. We use industry-standard SSL/TLS encryption to secure all data transfers between your browser and our servers. Sensitive information such as passwords is always stored in hashed form — never as plain text.
We employ firewalls, intrusion detection systems, and regular security audits to prevent unauthorised access to our systems. Our security team monitors systems around the clock and responds immediately to any suspicious activity. Data backups are performed regularly and stored across multiple secure locations.
Your data is retained for as long as your account is active, and for a defined period thereafter to meet legal requirements. If you request permanent account closure, data that falls outside legal retention obligations will be securely deleted within the specified timeframe. Financial transaction records may be retained for an extended period in accordance with regulatory requirements.
To keep your account secure, we strongly encourage you to enable two-factor authentication. Never share your password with anyone, and update it regularly. If you notice any suspicious activity, contact our support team immediately.
Sharing Data With Third Parties
Basa18 never sells your personal data or transfers it to third parties for commercial purposes. However, limited data may be shared with trusted partners — such as payment processors, technology providers, and fraud prevention services — to operate our platform. These partners may only use your data for the specified purpose, and we have strict confidentiality agreements in place with each of them.
When processing transactions via bKash, Nagad, or Rocket, your mobile number and transaction amount are shared with the relevant payment service provider solely to complete the transaction. These providers operate under their own privacy policies, and we ensure they cannot use your data for any other purpose.
We may disclose information where we are legally required to do so — such as in response to a court order, a lawful request from law enforcement, or a directive from a regulatory authority. Any such disclosure is always within the bounds of the law and limited to what is strictly necessary. Where permitted by law, we will notify you in advance.
In the event of a corporate change — such as a merger or acquisition — your data may be transferred to the new entity. In such cases, the terms of this privacy policy will continue to apply and you will be notified in advance. Maintaining the same standard of data protection through any such change is our top priority.
Your Rights & Contact Us
Every basa18 user has certain fundamental rights over their personal data. You can request a copy of the information stored in your account at any time, and we will provide it within the designated timeframe. This right of access ensures you always know exactly what data we hold about you.
If any of your stored information is incorrect or outdated, you can request a correction. Basic details like your name, address, and contact information can be updated directly from your account settings, while more complex changes can be handled through our support team. Keeping your information accurate also helps maintain account security and smooth transactions.
You may request the deletion of your data, subject to certain conditions. However, we are legally required to retain some information in cases involving ongoing legal obligations, unresolved transactions, or fraud investigations. If you request account closure, we will walk you through the full process in detail.
If any changes are made to this privacy policy, we will notify you in advance via your registered email or mobile number. You will be given sufficient time to review the updated policy before it takes effect. Continued use of the platform will be taken as your acceptance of the revised policy.
For any privacy-related questions, complaints, or requests, please get in touch with us. Our data protection team will respond to your request within business days. Email us at: support@basa18.click